shipment
How long does it take to receive my order?
When will I receive my track & trace code?
How can I track my order?
Order
Missing part
Broken product
Returns
The cooling-off period for vidaXL products is 30 days, within this cooling-off period you may return your product. You can return your product via your account or the withdrawal form.
How do I return my order?
Chat
Ask your question via our chat. We are available Monday to Friday from 09:00 to 17:00. Click here to start a chat.
Phone
You can reach us by phone from Monday to Friday.
Opening hours: 09:00 - 12:00
Telephone number: (085) 8886405
E-mail
> I have already ordered
For the fastest response, we are happy to help you through your account. You can submit your request via 'My orders'. Do you have any other question? Send an email to webservice@vidaxl.nl.
> I have not placed an order yet
Check out our frequently asked questions to find the answer to your question. Can't find the answer there? Send an email to webservice@vidaxl.nl.
Company Information
Name of entrepreneur: vidaXL Marketplace B.V.
acting under the name / names: vidaXL.nl
Mary Kingsleystraat 1
5928 SK Venlo (No visiting address)
Chamber of Commerce number: 74214241
VAT identification number: NL859811876B01